Avoid sitting in silos and losing ideas and opportunities.
LeanLab connects your different teams together with your customers and data
- accelerating both customer and internal innovation.
Don’t develop products/ services in a vacuum or make decisions on a gut feel.
LeanLab links your customers to your processes in an iterative way all the way from idea to launch
- removing all unnecessary guesswork.
Recruiting and talking to customers always on ad-hoc and face-to-face is too slow and not scalable.
With LeanLab you have 24/7 connection to your different core customer segments making customer collaboration instant and representative across regions and markets.
Avoid focusing development on the wrong areas that don’t add value to your business.
LeanLab enables you to effectively prioritise development areas based on customers’ needs and desires.
Create surveys with open and closed questions and add if-conditions to the survey
Quickly test 2-5 concepts with your users and understand their preferences
Need a quick answer from your community? Run a quick one question poll and get instant feedback
Wonder what catches your customers’ eye? Create a heatmap out of your website, packaging, an ad or any other type of an image
A quick scan on preferences? Get your customers to drag and drop various items into 2-5 different buckets. Use it for text, images and light card sorting exercises.
Need more visual examples or feedback? Ask your customers share photos or short videos of moments, experiences and more
Need to dig deeper into user journeys? Run diaries with select customers to report their experiences of a product or service
What does 10 or 100 customers have to say on topic A, B or C? Converse with your customers and you will know.
Looking to talk to just a select few customers? Run a chat for a set-time to get a deeper understanding of your customers’ experiences
Need face time with your customers? Use your Google, Microsoft or any other video software tool and invite select customers straight from LeanLab to attend a call
Stuck for ideas? Or have too many ideas? No problem, run an ideation exercise and get your customers to post and vote for the best ideas
Embed news, share results or other interesting content with your community for further engagement
Need answers from a wider community? Easily share activity links via Facebook, Instagram, email etc.
Build, target and show content and activities in different languages
Access all your data in real-time with analysis dashboards and share key results with your colleagues
Easily target activities to different customer groups and monitor customers’ participation rates to different activities
Speed up the house keeping with automated reminders and notifications to your customers
With our ongoing monthly subscription plans we create a branded look and feel and dedicated URL if you need one
Your data is safe and secure with strictly limited access
All activities are mobile friendly for you and your customers
We have developed the platform so that it meets the accessibility standards
Custom API set-ups allow you to import/export data between your CRM, ERP and BI systems.
Receive regular training and tips when you subscribe to our ongoing monthly plans
Success is created together! We help you in English, Swedish and Finnish to make the most out of the platform.
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