The fastest way to
know what your customers think
Trusted by leading brands, Leanlab is a customer research platform that lets you collaborate directly with your customers across the double diamond. Validate new ideas, journeys, and concepts with your own customer community, continuously.
Proud partners
“Leanlab has helped us reduce the time we need for talking to customers from weeks to just 24 hours.“
Niknaz Moslehi
UX Designer, Lindex
Your private Customer Lab
Leanlab gives you a private customer lab where collaboration, testing and validation happen continuously, turning conversations into confident decisions.
From idea to action in days
CX and design teams spend weeks finding and contacting customers, gathering feedback, and aligning insights across departments.
By the time answers arrive, the sprint is over and decisions are already made.
Leanlab changes that rhythm.
Why have a Customer Lab?
Imagine having continuous and instant access to your best customers. Pre-run campaigns, visuals, websites, or gather polling data by demographics across time zones at the pace of development.
Leanlab turns your customer journey into a strategy.
“Having a Customer Lab is like having your best customers in the room with you, every day“
Ville Österlund
Founder & CEO, Leanlab
Customer collaboration across the double diamond
The double diamond promises systematic design with customers at the center. But in reality? Research happens in isolated bursts, feedback arrives when it's too late to act on, and the momentum fades between phases.
Leanlab allows you to involve your customers at every stage—turning the double diamond from a one-time framework into a continuous loop of collaboration.
AI powered research - Let our AI Research Advisor assist you
Go deeper with our AI Research Advisor. Let it become your personal research advisor, find new insights and put your ideas into action.
Leanlab adapts to the way your teams work
From testing new ideas to refining live experiences, every role and industry can tap into one connected loop of customer collaboration.
Trusted by leading brands
The most forward-thinking CX and product teams use their private customer labs to
learn faster, design smarter, and deliver experiences their customers actually value.
