Innovate the best solutions together with customers

How to leverage LeanLab customer communities? Download the guide here!

LeanLab is a co-creation and insights platform that connects you with your customers and employees to help you make better informed decisions across your business.

Be a human friendly business and realise the Power of Co

Connect

Engage in authentic dialogue with your customers in a safe digital environment, globally and in real-time.

Co-Create

Through deep customer connection, co-create and design better operations, products, services and communications.

Conquer

Be data and customer driven; discover new customer value opportunities and innovate to future proof your business.

Get started in just a few simple steps!

1. Set up and
invite

Set up your private and branded community and invite your customers and employees - from 100 to 100,000 members.

2. Engage and
co-create

Through regular weekly or monthly activities, understand, ideate, conceptualise and validate with your community.

3. Act on your
insights

Quickly capture key insights through real time reporting and analysis tools, share them with your colleagues and swing them into action.

Different business applications to put you in the loop with
your community

LeanLab is used in a variety of ways across different business units and industry verticals for insights, co-creation and innovation with your community.

Customer experience and loyalty

Open up a real time customer channel to help you retain and win customers.

Learn more

Audience
insights

Connect with your key audiences to drive better experiences with curated and commercial content on your media platform.

Learn more

Employee empower-
ment and change

Engage and involve your employees across different innovation and change efforts.

Learn more

Product and service
innovation

Be in instant sync with your customers to co-create attractive and relevant products and services on a global scale.

Learn more

Spotify

Global brand lift studies to prove the value of premium advertising

Finnair

Global frequent flyers community to stay on top of customer experience

Bauer Media

Tuning in with listeners to deliver quality radio experiences

CSSC

Membership community to future proof the business

OP Bank

Helping a Nordic bank to drive new concept development

Nordic home design brand

Customer community to create an effective loyalty programme

A-lehdet

Audience insight community to win more time with subscribers and advertisers

Finnkino

Measuring real time cinema advertising impact

MTV

Online community to develop better digital user experiences and drive subscription revenue

Posti

Co-creating with employees to create gamified rewards programme for postal workers

Digitalist Group

Co-developing shared company values and behaviours

Trusted by designers, innovators, co-creators and behavioural scientists in more than 500 co-creation and innovation programmes globally

And participants love it too – over 90% would like to come back again.

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Innovate the best solutions together with customers

Get started in just a few simple steps!

Different business applications to put you in the loop withyour community

Customer experience and loyalty

Audienceinsights

Employee empower-ment and change

Product and serviceinnovation

Spotify

Finnair

Bauer Media

CSSC

OP Bank

Nordic home design brand

A-lehdet

Finnkino

MTV

Posti

Digitalist Group

Different business applications to put you in the loop with
your community

Audience
insights

Employee empower-
ment and change

Product and service
innovation