Swiss Army Knife for Customer Innovators

LeanLab is a customer collaboration platform for customer centric innovators.

From just one platform you can launch surveys, run discussions, one-to-one interviews, diaries, photos and much more.


Humanise your business and realise
the power of your crowd

Customer Experience Professionals

Get behind NPS data and build signature user journeys and touchpoints together with your customers

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Digital Service Creators

Discover and develop your digital customer experience and products in close dialogue with real users

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Innovation teams

Ideate and iterate your product and service innovations with customers all the way from discovery to launch

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How LeanLab works?

  • 1

    Invite members

    Invite members from your website, social media channels and CRM or have us help you to recruit customers and build a branded and private LeanLab programme

  • 2

    Engage with your customers

    Leverage LeanLab’s many easy-to-use features to understand, ideate, conceptualise and validate with your customers

  • 3

    Make better decisions

    Capture the key insights through a real-time dashboard, share them with your colleagues and make more customer- informed decisions

Benefits of LeanLab

Here are some reasons why our customers love LeanLab.

Continuous learning loop

LeanLab enables a dynamic way to collaborate and form a close iteration loop with customers

Easy and fun to use

You can run activities within minutes from the platform and get instant results

All-in-one platform

All essential user research tools and data in one platform making it time and cost effective

Pro support

LeanLab support comes from experienced pros in user research, design and innovation

Trusted by cx professionals, designers and innovators in more than 500 customer insight and innovation programmes in the Nordics, Europe and USA.

Get started with LeanLab

Want to learn what LeanLab can do for you?
Please hit the button below to start your journey with LeanLab  
We are happy to show you more examples and a demo.

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