Customer Lab for Finance and Insurance
Leanlab helps banks and insurance companies innovate safely. Test ideas and experiences with customers securely inside an EU-hosted platform.
Make financial decisions human
Use Leanlab to map pain points in onboarding, claims, or application flows. Fix friction points and complexity with real customer evidence rather than assumptions.
Speak in a language your customers understand
Run message tests to ensure clarity and empathy across disclosures, emails, and interfaces. Leanlab runs continuously in order to facilitate quick decisions.
“Thanks to Leanlab, our teams are now involving customers effortlessly across different journey development initiatives. Leanlab has allowed us to change from a “we know best” mentality to a true customer-first approach.“
Jenni Reijonen
Head of CX Renewal and Design Tools, LocalTapiola
Test innovations before roll-out
Whether it’s a new app feature or self-service portal, get customer validation in 2–3 days. Reduce launch risk and costly compliance rework.
Stay compliant while learning fast
Leanlab’s GDPR-aligned, EU-hosted infrastructure supports full data protection. You learn quickly while keeping compliance airtight.
