Webinar: The New Black in the customer centric development – collaborating with users through digital Customer Labs

We were very excited to have Reetta from Nordea Life and Jan from MTV (CMore) join us and share their experiences of using LeanLab as part of their product and service development.

Jan gave great examples of how the customers’ voice has been seamlessly integrated into the digital development process. Additionally, Reetta shared her experience of Nordea Life’s experiences using LeanLab for developing customer journeys and marketing communication.

200 cx professionals, designers and service innovators attended the webinar.

Check out the 6 minute webinar summary here (in Finnish)

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Watch the whole webinar on YouTube:

https://youtu.be/YArTUbEVpmA

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