Many companies are looking for better ways to connect and collaborate faster with their customers beyond simple NPS measurement and slow qualitative research. Join our master class webinar to discover how Stockmann has gone digital with their continuous customer research with 1300 customers in their private Customer Lab.
Format: Online webinar
Language: English
Date: Thursday, October 29th
Time: 09:00 - 09:45 AM CET
For who: CX/UX Leaders, Innovation Directors, Product Managers, Insight Professionals
Tickets: Free but limited. First come first served.
What You'll Learn:
- The Fast Track to Customer-Centricity - How to champion and launch a Customer Lab initiative that cuts research time from weeks to just 24-48 hours
- Engagement Secrets - Proven strategies to recruit and maintain an active community
- Real-World Examples - Concrete examples of how Stockmann tests ideas, concepts, and journeys with real customers before committing valuable development resources
- Impact - How continuous customer collaboration transforms team culture, reduces development risks, and drives innovation
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About the speakers:
Ville Österlund
Founder of Leanlab - The continuous user research platform helping Nordic companies make faster and better CX/UX decisions
Harri Nieminen
Head of Customer Experience & Insights at Stockmann - Learn firsthand how they've leveraged their Customer Lab to drive better customer experience
