Customer Lab for Retail
Modern retail moves fast. Leanlab is a customer lab for retail teams that helps you stay in sync with shoppers by testing ideas, improving journeys, and connecting insights across digital and physical touchpoints.
See retail through your customer’s eyes.
Understand modern shoppers
With Leanlab, you can ideate with your customers or get instant feedback on your existing services. Get new ideas or share your work with your customers, vote, first click-test or preference test, and pick the best ideas to move forward with.
Optimise digital journeys
Test ecommerce layouts, features, and checkout flows directly with real customers. See where friction appears and fix it before it impacts conversion.
Bridge the gap between store and screen
Collect quick feedback on in-store services, layouts, and product presentation. Use it alongside online data to build a seamless omnichannel experience.
“Leanlab has helped us reduce the time we need for talking to customers from weeks to just 24 hours.“
Niknaz Moslehi
UX Designer, Lindex
Keep customers coming back
Run discussions and polls inside your customer community to learn what motivates repeat visits, and what doesn’t. Brand building is done by acting fast; Leanlab helps you pick up the pace.
Test before you invest
Before launching a new collection, store concept, or service, run fast validation rounds with your target shoppers. Save resources and increase launch confidence.
Connect teams around insights
Leanlab unites marketing, digital, and store teams under one platform. Share reports, insights and other valuable data points easily.
