CX/UX Webinar: Get Lean and Collaborate with Customers

The benefits of customer centric development are obvious, but how do you achieve it in practice, when your team is busy and overloaded with work? And how do you get customers to participate?

Join our free webinar to learn how to get started and succeed with customer centric development. And how to get customers involved in your online community, i.e. a customer lab. 

You will also learn about how a Finnish online supermarket, Kauppahalli24, created a close relationship with customers through their customer lab. Also how they have turned co-creation into a competitive advantage, challenging the big grocery chains at their online game through better customer understanding, experience and agile development.

What you’ll learn:

  • What a customer lab is, and what it isn’t?
  • How to set up a customer lab successfully?
  • How to collaborate with customers at different stages of the development process?
  • What it requires to become truly customer centric in development, and who this way of working is realistically suitable for? Spoiler: it’s not just for big brands and startups, but also for companies like yours.
  • How to apply co-creation principles when developing customer experience, digital services, or new products and services?
  • What platform to build your customer lab with, and what tools to use as part of co-creation?

If you work in CX, UX or service development, this webinar is for you.

Time: 8th of December 2021 at 12.00 to 13.30 CET.


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