We were excited to have Petri Toivonen, the CEO of Kauppahalli24 join us and share how they created a close relationship with customers through their own customer lab. Petri also shared how they have turned co-creation into a competitive advantage, challenging the big grocery chains at their online game through better customer understanding, experience and agile development.
In addition, we discussed how to get started and succeed with customer centric development as well as how to get customers involved in your online community, i.e. a customer lab.
More specifically through the webinar you’ll learn:
Watch the webinar on YouTube here: