CX/UX Webinar: Get Lean and Collaborate with Customers

The benefits of customer centric development are obvious, but how do you achieve it in practice, when your team is busy and overloaded with work? And how do you get customers to participate?

Join our free webinar to learn how to get started and succeed with customer centric development. And how to get customers involved in your online community, i.e. a customer lab. 

You will also learn about how a Finnish online supermarket, Kauppahalli24, created a close relationship with customers through their customer lab. Also how they have turned co-creation into a competitive advantage, challenging the big grocery chains at their online game through better customer understanding, experience and agile development.


What you’ll learn:

If you work in CX, UX or service development, this webinar is for you.

Time: 8th of December 2021 at 12.00 to 13.30 CET.

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Speakers

Ville Österlund

CEO, LeanLab Oy

Ville is one of the early pioneers in digital insights and online customer collaboration in the Nordics. Ville has 20 years of knowledge and expertise in helping organisations across Finland, UK and Asia to launch new products and services successfully through becoming more customer centric.

Petri Toivonen

CEO, Kauppahalli24

Petri believes that the competitive advantage of moving the traditional grocery store online, is not only about that shopping should be made easier. It also consists of an agile way of operating and a better understanding of customers' needs. Petri has over 20 years of experience in the food industry in various managerial roles at Valio, Suomen Lähikauppa and K-Group (Kesko).

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