Features

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Features

LeanLab is ‘swiss army knife’ for designers and customer experience professionals to get precision answers to different business questions and challenges

Front Page

Front page shows all key activities of your community in a simple Instagram-style format that is highly visual, engaging and customised to match your brand identity.

Community activities menu

LeanLab comes packed with different methods to engage with your community. You can seamlessly switch from very high-touch qualitative methods to scalable quantitative methods to combine softer side of the human emotion and behaviour with harder quantitative insights. 

Community activities to unearth deep insights

Connect really closely with your community to dig deep into people’s motivations, emotions and experiences to human-drive your innovation. Engage in themed discussions, capture moments through diaries or video and picture uploads, create ideation challenges and mystery shop competing products, channels and comms through ongoing dialogue with your community.

Community activities for large scale co-creation and insights

Connect really closely with your community to dig deep into people’s motivations, emotions and experiences to human-drive your innovation. Engage in themed discussions, capture moments through diaries or video and picture uploads, create ideation challenges and mystery shop competing products, channels and comms through ongoing dialogue with your community.

Community facilitation made easy

Build activities through following simple flows in just a few clicks, activate them on the community main page and invite your members to join the dialogue via email. Moderate activities yourself and invite your colleagues to join the discussion too. Once running keep the community health in-check by monitoring from the dashboard who is active and who is falling behind.

Reach people outside your community too

Your data is safely at your fingertips in real-time, easily analysed with visual graphics and shared with your colleagues across teams to remove all red-tape helping to turn data into action swiftly. You can export the data outside too for further analysis with SPSS, Tableau, Google studio too with built in support for SPSS and can be shared with your colleagues.

Reach people outside your community too

You’re not restricted to run activities only with members that you have in your LeanLab community. You can set-up activities for non-members and cast wide through sending direct url-links to specific activities for visiting-members. Links can be easily embedded on your email, website, or third party panel providers if you don’t have regular access to your customers or non-customers.

Multi language support

LeanLab supports multi language set-ups, so you can run any community or activity in multiple languages to connect closer with your people.

Safe and GDPR compliant

Your customer data is safe with us. We guard the data and environment 24/7, your data is only accessible through secure channels and passwords, and we anonymise the data for extra measure so that your customers can feel safe and secure.

API connections to export / import data

Custom API set-ups allow you to import/export data between your CRM, ERP and BI systems.

Trusted by designers, innovators, co-creators and behavioural scientists in more than 500 co-creation and innovation programmes globally
And participants love it too - over 90% would like to come back again.

How can we help you?

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Get in touch
Ville Österlund
+358 40 513 8001
support@leanlab.co

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