Customer Experience
and Loyalty

Winning a new customer costs 5 times more than keeping an existing one. LeanLab CX Programme opens up a real-time customer channel to help you retain and win customers.

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Customer Experience
and Loyalty
Customer journey development
Build ongoing mosaic of your customers’ needs and aspirations and launch innovation challenges with your customers and employees to solve them.
Competitor
benchmarking
Share your early concepts with your community and co-iterate them further with customers and employees
Customer loyalty
and sales
Validate your concepts with the larger community and get customers or employees to beta test before launch to have success from day one.



Waste no time, start co-creating with your customers and employees to accelerate your innovation with LeanLab. You can start today. Book a demo with one of our innovation experts!

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Get started in just a few simple steps!

1. Set up and
invite

Set up your private and branded community and invite your customers and employees - from 100 to 100,000 members.

2. Engage and
co-create

Through regular weekly or monthly activities, understand, ideate, conceptualise and validate with your community.

3. Act on your
insights

Quickly capture key insights through real time reporting and analysis tools, share them with your colleagues and swing them into action.

Spotify

Global brand lift studies to prove the value of premium advertising

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Finnair

Global frequent flyers community to stay on top of customer experience

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Bauer Media

Tuning in with listeners to deliver quality radio experiences

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CSSC

Membership community to future proof the business

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OP Bank

Helping a Nordic bank to drive new concept development

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Nordic home design brand

Customer community to create an effective loyalty programme

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A-lehdet

Audience insight community to win more time with subscribers and advertisers

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Finnkino

Measuring real time cinema advertising impact

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MTV

Online community to develop better digital user experiences and drive subscription revenue

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Posti

Co-creating with employees to create gamified rewards programme for postal workers

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Digitalist Group

Co-developing shared company values and behaviours

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How can we help you?

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Get in touch
Ville Österlund
+358 40 513 8001
support@leanlab.co

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