Customer Experience and Loyalty

Winning a new customer costs 5 times more than keeping an existing one. LeanLab CX Programme opens up a real-time customer channel to help you retain and win customers.

Customer journey development

Dynamically shape up key moments along the customer journey, from digital UX/UI to physical channels, with measurable financial impact.

Competitor
Benchmarking

Find out what your customers have to say about competing products, services, websites and stores. Observe and learn as they mystery-shop your, and competing, services.

Customer loyalty
and sales

Connect with your key customers to identify cross- and upselling opportunities. Discover new drivers of loyalty. Test and develop relevant messaging.

Waste no time, start co-creating with your customers and employees to accelerate your innovation with LeanLab. You can start today. Book a demo with one of our innovation experts!

Book a demo

Get started in just a few simple steps!

1. Set up and
invite

Set up your private and branded community and invite your customers and employees - from 100 to 100,000 members.

2. Engage and
co-create

Through regular weekly or monthly activities, understand, ideate, conceptualise and validate with your community.

3. Act on your
insights

Quickly capture key insights through real time reporting and analysis tools, share them with your colleagues and swing them into action.

Spotify

Global brand lift studies to prove the value of premium advertising

Finnair

Global frequent flyers community to stay on top of customer experience

Bauer Media

Tuning in with listeners to deliver quality radio experiences

CSSC

Membership community to future proof the business

OP Bank

Helping a Nordic bank to drive new concept development

Nordic home design brand

Customer community to create an effective loyalty programme

A-lehdet

Audience insight community to win more time with subscribers and advertisers

Finnkino

Measuring real time cinema advertising impact

MTV

Online community to develop better digital user experiences and drive subscription revenue

Posti

Co-creating with employees to create gamified rewards programme for postal workers

Digitalist Group

Co-developing shared company values and behaviours

How to leverage LeanLab customer communities? Download the guide here!

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