Customer Experience
and Loyalty

Winning a new customer costs 5 times more than keeping an existing one. LeanLab CX Programme opens up a real-time customer channel to help you retain and win customers.

ContactLearn more
Customer Experience and Loyalty
Customer journey development
Dynamically shape up key moments along the customer journey, from digital UX/UI to physical channels, with measurable financial impact.
Find out what your customers have to say about competing products, services, websites and stores. Observe and learn as they mystery-shop your, and competing, services.
Customer loyalty
and sales
Connect with your key customers to identify cross- and upselling opportunities. Discover new drivers of loyalty. Test and develop relevant messaging.

Upgrade your CX feedback collection to truly dynamic and continuous customer co-creation with LeanLab, available 24/7. Book a 15 minute LeanLab demo with one of our experts and start winning more customer hearts and minds!
Book a demo

Get started in just a few simple steps!

1. Set up and

Set up your private and branded community and invite your customers and employees - from 100 to 100,000 members.

2. Engage and

Through regular weekly or monthly activities, understand, ideate, conceptualise and validate with your community.

3. Act on your

Quickly capture key insights through real time reporting and analysis tools, share them with your colleagues and swing them into action.


Global brand lift studies to prove the value of premium advertising

Read more


Global frequent flyers community to stay on top of customer experience

Read more

Bauer Media

Tuning in with listeners to deliver quality radio experiences

Read more


Membership community to future proof the business

Read more

OP Bank

Helping a Nordic bank to drive new concept development

Read more

Nordic home design brand

Customer community to create an effective loyalty programme

Read more


Audience insight community to win more time with subscribers and advertisers

Read more


Measuring real time cinema advertising impact

Read more


Online community to develop better digital user experiences and drive subscription revenue

Read more


Co-creating with employees to create gamified rewards programme for postal workers

Read more

Digitalist Group

Co-developing shared company values and behaviours

Read more

How can we help you?

If you want to find out more to see how LeanLab
can help your business, please get in touch

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Get in touch
Ville Österlund
+358 40 513 8001

A Digitalist Group Innovation

Privacy policy
Terms of use

© 2020 Digitalist Group.